Aye @Dreamy your energy is precious, but I hope there's a sense of validation in the fact that I think not only is it worth a complaint, but that this is a person who potentially should be pulled from the service until they can be trained properly, because that is basics of trauma-informed care that they've failed at, and for a crisis service that is downright dangerous. 

*pulls off professional hat, puts regular peer support/silly lil guy hat back on*

I'm reassured to hear that you are still putting effort into grounding when you can, even though sometimes it doesn't work and lawwwwd that is so frustrating hey. I've had to learn to really push myself to keep going with some strategies, even though part of my brain is absolutely adamant that "It's not working, must be cos I'm so crap at everything, so might as well stop trying". Be proud of your persistence 😊

Okay, I'm about to ramble at you but I do not at all expect you to read the following right now unless you're able, cos I know flashbacks make the 'focusing on new info' very difficult. Feel free to ignore it, and instead, you wanna tell me a bit about your space? I'm so curious, like do you have art hanging up and stuff? 

~

Another idea for a grounding strat - I like to sing to myself!! Tho I am not plagued by visceral/visual flashbacks, just body/emotional ones and dissociation, so your mileage may vary with this one. It's a little more involved than just noticing things, which helps keep me more focused, and it's an auditory stim to help tie me to the present. Singing also stimulates the vagus nerve - the big guy that runs right on down the middle of us (and is responsible for activating/deactivating our survival response) is attached to the vocal chords, and since singing involves lots of soothing vibrations and deep breathing, it can actually help us bring our bodies back into regulation 😌