I hear you @Paulette ,
I'm glad you hear that you have been able to reach out in the past. I'd encourage you to continue doing so, whether it be on SANE or crisis services.
I also wanted to point out that it is true that SANE is not a crisis service (as you have been told). This means, that dealing with crises is beyond our scope of service and should people should then be referred to specific 'crisis services' such as suicide call back service, or lifeline - people working here are trained to manage crises in a way that SANE cannot provide. This is probably why the person on the SANE phone line mentioned that. Please know it is not because we do not care, or that the phone line is busy.
It is actually mandatory that we refer those in crisis to crisis services.
On the flip side, i think what you said about just wanting someone to listen, is so important. Perhaps this is something you can emphasise on the phone? You have made a valid point there and if I was on the phone, I'd want to speak to you 🙂
I hope this clears up a few thoughts or questions you may have. Happy to answer any other questions.
Kindest, tyme
